Shipping and Payment
You can trust that your order will be quickly processed and safely delivered.
In order to provide the best possible service to our customers, we ship all domestic and US purchases via CanadaPost. We also offer express expedited service and local pickups. Please note that in-stock orders are generally processed within 3-5 business days after the payment has been cleared. When you place an order, we will estimate delivery dates based on the availability of the item(s) purchased, shipping method selected and your shipment destination.
Our shipping charges are determined by the total weight/dimensional weight of your order. Some products cannot be shipped to international destinations, so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.
In an effort to reduce fraud and theft, some shipments are sent as "SIGNATURE REQUIRED" for delivery. Please contact your local carrier if you are experiencing issues receiving your package.
As actual shipping charges frequently are updated by the carrier from the initial online estimates, we reserve the right to charge for any additional shipping costs.
Customer satisfaction is very important to us, so if you are experiencing any problems, you are more than welcome to contact us.
Contact US for international shipping at firstname.lastname@example.org